Expert advice to build brand trust on social media through community management
React, respond, communicate, and connect with your community on social media.
Community Management can have transformative power for your business
Whether it’s seeking an answer, feedback, or a simple consultation, 52% of consumers prefer to get written support over customer communication via phone call.
Online Community Management is more than customer service, it helps you communicate with your audience in an effective way. It creates a more meaningful connection to your followers, allowing you to build brand trust and drive loyalty.
We can help you build your brand trust through managing your online community
At RDB | Robin des Bois we have the ability to manage your online presence and reputation across all major social media! By making use of the experience gained through the years, we are now offering reliable and cost-effective Community Management options for your business.
Our years of experience have given us the expertise to provide community management via social media in English, German, Tagalog, Italian, Indonesian, Vietnamese, Thai, Hindi, Tamil and Malay.
What’s in it for your business?
Community managers can serve as brand ambassadors for your business and raise your customer satisfaction. By investing in a professional community manager you can benefit from:
Empowering your audience
by listening to their feedback.
Giving your brand a voice
by giving your customers answers from human beings and not robots.
Standing out from the crowd
by building relationships and brand trust.
Expanding and growing your business
by analyzing your customer’s needs and expectations.
Managing Brand Reputation & Sentiment
by responding in a professional manner.
Fostering customer engagement on social media
by interacting with your audience directly.
Enhance brand trust with community management
What we offer to help your brand lead the conversation
Keeping an eye on your social media channels
Navigating customer feedback
Supporting brand loyalty
Scoping out and analyzing brand mentions and conversations
Finding brand ambassadors, advocates, and fans
Social Listening & Insights
Tracking brand mentions, relevant hashtags and competitors mentions
Following industry trends
Transforming information into opportunities for your brand
Sharing best practice examples
Guiding your team
Community Management workshop
Let’s start community management together with a free consultation
RDB is now offering 30 mins FREE consultations to answer all your Communication Management-related queries.
Our expertise in multilingual community management
Community Management in 10 Languages
Providing community management on Western Union’s social media channels in 10 languages, answering more than 1000 messages each day.